FAQ
The Questions People Ask at the Worst Moment
Including the ones where the answer costs us the job.
Photographs, moisture readings and a written scope. If you should not file a claim, that is what you will be told.
FAQ
Water, fire and storm restoration in Florida
- How quickly must I act on water damage?
- Hours. Clean water becomes a mould problem in roughly 24 to 48 hours in Florida heat.
- Should I open windows?
- No, for most of the year. Closed, conditioned and dehumidified is correct here.
- Do I have to demolish wet drywall?
- Not always. Documented drying often saves it. Reaching for a saw before taking readings is guessing.
- How is drying proven?
- Moisture readings logged daily, not by how a surface feels.
- Is mould covered by insurance?
- Often limited, and frequently excluded where it follows long-term seepage rather than a sudden event.
- Can I clean mould myself?
- A small patch on a hard surface, often. Anything in a wall cavity needs containment or you spread it.
- Who does clearance testing?
- An independent assessor. We will not test our own remediation.
- What is category 3 water?
- Grossly contaminated — sewage, ground water, flood. Porous materials are removed, not dried.
- Is flood water covered?
- Rising flood water is generally excluded from homeowners policies and needs separate flood coverage.
- How long do I have to file?
- One year from date of loss for a new or reopened claim; eighteen months for a supplemental.
- Will filing raise my premium?
- It can, and a denied claim can still affect your record. Weigh it before filing.
- Do you use assignments of benefits?
- No. We do not need one and we will not ask you to sign one.
- Do you negotiate my claim?
- No. We are not public adjusters. We provide scope and documentation.
- Do you do the rebuild too?
- Yes, under the same contract. The handoff is where restoration projects stall.
- How fast can you get here?
- We triage emergencies as fast as we can reach you and give you an honest queue position rather than a promise.
Still not answered?
Call (954) 807-3208. If the honest answer is that you should not file, or that another company can be there sooner, that is what you will be told.
What we restore
Water Damage
A burst supply line, a failed water heater, a supply hose behind a washing machine. The water itself rarely destroys much. What destroys things is how long it sits.
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Storm Damage
After a named storm, everything happens at once: the house is open, every contractor is booked, and unfamiliar crews are knocking on doors.
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Mould Remediation
Mould is not the problem. Mould is evidence of a moisture problem, and remediation that does not find the source is a cosmetic exercise with a schedule.
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Fire & Smoke Damage
In most house fires the flames damage one area and the smoke and the firefighting water damage everything else. The restoration is mostly about those two.
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Sewage & Contaminated Water
Water is classified by what is in it, and the category changes the job completely. Category 3 — sewage, ground water intrusion, flood water — is grossly contaminated.
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Reconstruction
Drying a house takes days. Rebuilding it takes months, and it is where restoration projects most often stall — because the company that dried it is not a builder.
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Next step
Find out what is actually wrong with it.
An inspection, photographs of what we found, and a written scope. If the honest answer is that it can wait another season, that is the answer you will get.